Anywhere365 Contact Center and Enterprise Dialogue Management platform for Skype for Business, Microsoft Teams, Salesforce, Dynamics365 and Salesforce

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SalesForce

An interface between Anywhere365 and SalesForce might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.

Category: Extension Window

SAP

BMC Remedy

Description

Reviews

By connecting Anywhere365 to SalesForce via this interface Agents not only receive incoming calls but also automatically receive the SalesForce data of that caller. This occurs when a caller is identified via their phone number or customer id.

Contact center

More info about the Reception Attendant?

Since we believe that anybody could be a Contact Center, the Reception (or secretarial department) is a Role Model of a Contact Center.

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Innovative, intuitive and powerful features you will love

Reception Attendant 6.0

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Reception Attendent screenshot