Anywhere365 Contact Center and Enterprise Dialogue Management platform for Skype for Business, Microsoft Teams, Salesforce, Dynamics365 and Salesforce

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Oracle Peoplesoft

An interface between Anywhere365 and PeopleSoft might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.

Category: Extension Window

BMC Remedy

Oracle Right Now

Description

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By connecting Anywhere365 to Oracle Peoplesoft via this interface Agents not only receive incoming calls but also automatically receive the Oracle Peoplesoft data of that caller. This occurs when a caller is identified via their phone number or customer id.

Contact center

More info about the Reception Attendant?

Since we believe that anybody could be a Contact Center, the Reception (or secretarial department) is a Role Model of a Contact Center.

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Reception Attendant 6.0

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