MS Dynamics 365

An interface between Anywhere365 and Microsoft Dynamics 365 might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.

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Description

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By connecting Anywhere365 to MS Dynamics 365 via this interface Agents not only receive incoming calls but also automatically receive the MS Dynamics 365 data of that caller. This occurs when a caller is identified via their phone number or customer id.