Anywhere365 Contact Center and Enterprise Dialogue Management platform for Skype for Business, Microsoft Teams, Salesforce, Dynamics365 and Salesforce

Home-Extension Window-CSV File

CSV File

An interface between Anywhere365 and Local CSV File might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.

Category: Extension Window

MS Dynamics 2011

Connect Wise

Description

Reviews

By connecting Anywhere365 to CSV File via this interface Agents not only receive incoming calls but also automatically receive the CSV File data of that caller. This occurs when a caller is identified via their phone number or customer id.

Contact center

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