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Since we believe that anybody could be a Contact Center, the Reception (or secretarial department) is a Role Model of a Contact Center. For that reason we developed a Reception Attendant Console from a user friendly perspective, and support all features that a reception needs, queue, visual transfers, drag/drop and swipe or touch. 

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Description

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We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For that reason we developed a user friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.

Transfers (blind or consultative) are visualized and can be executed via drag & drop or swipe or touch (Windows tablet version). Group transfer (to UCC’s) is possible in order to allow for ‘functional transfers’, in case the Anywhere365 UCC platform is available for departments and functional groups.

The Reception Attendant is available in two versions, with or without a UCC service.

Stand Alone

Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is stored locally on the machine.
Optimal for single user reception, without Automatic Call Distribution.

UCC Server

Fully functional and dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.
Optimal for multi-user or location reception, with Automatic Call Distribution.