An interface between Anywhere365 and Active Directory might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor.
Active Directory is the central repository in which all objects in an enterprise and their respective attributes are stored. It is a hierarchical, multi-master enabled database, capable of storing millions of objects. Because it is multi-master, changes to the database can be processed at any given domain controller (DC) in the enterprise regardless of whether the DC is connected or disconnected from the network.
Category: Extension Window