Active Directory

Active Directory

An interface between Anywhere365 and Active Directory might significantly improve the service provided to a caller and the productivity of the Agents or Supervisor. 

Active Directory is the central repository in which all objects in an enterprise and their respective attributes are stored. It is a hierarchical, multi-master enabled database, capable of storing millions of objects. Because it is multi-master, changes to the database can be processed at any given domain controller (DC) in the enterprise regardless of whether the DC is connected or disconnected from the network.

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By connecting Anywhere365 to Active Directory via this interface Agents not only receive incoming calls but also automatically receive the Active Directorydata of that caller. This occurs when a caller is identified via their phone number or customer id.